Huge Cost
savings

Increase in productivity

24 * 7
support

Efficient and dedicated Staff

Custom IT Solutions
for Your Business

We at Knowbility offer best of the SEO and digital marketing Services in Australia to our clients to enhance their sales/leads for their businesses. Our in house team of SEO specialists ensure that our client website is on the top searches and provides report at periodical time for the inward traffic on the website.

We also provide database support to ensure 24 * 7 uptime, performance of database, backup strategies for our clients.

We also offer reliable and affordable call centre Solutions for every segment of businesses and provide services to various clients to reduce cost, gain more efficiency, improve productivity and increase their profits by outsourcing to us

Frequently asked
Questions
Knowbility expertise enables its clients to touch heights as high as sky.

How long will it take to start my project?

Normally, we keep 2 – 3 executives as standby resources, to adjust the replacement of employee going on urgent leave to provide uninterrupted services to our clients. We also assign standby resources in case our client needs services on urgent basis. Otherwise it normally takes 2 weeks to allocate resources to the new project after signing off the agreement.

Do I get efficient staff for my project?

In India, we get highly qualified staff as per the market scenario and we have good consultants on our panel who always have good candidates in their database. Above all our HR is efficient enough to recruit the right candidate as per the project requirement.

Where are we located?

We are located in Mohali (Punjab) and it is also a satellite town of city beautiful Chandigarh. This city is having a very good infrastructure in regards to communication as well as road and Air traffic and also have international Airport.

What about the procedure and process as per client’s policies?

We offer our client very flexible working style as per their need, policies, processes, compliance , data security procedures, ethics and if required we also provide them the isolated area in the office premises to the employees working on the client’s project if desired by our client and provide environment to client as its own extension of offshore employees.

What if client wants to visit the offshore office?

Of Course, Client can visit our offshore office and can have a one on one interaction with employees working on client’s project. We assist our clients in getting good accommodation in hotel and also provide them the transportation facility.

What about Privacy and security of client’s business?

We at knowbility solutions are committed to providing best of services to our customers by keeping privacy of our customer at priority and strict measure are taken to endure client’s data as well. We at Knowbility Solutions adhere to rules and regulations and strictly ensure the compliance while calling for our clients to generate leads, telemarketing, etc. with the National do not call registered numbers, a list to which citizens can add their phone numbers to avoid receiving any telemarketing calls, etc.

Why Knowbility?

We have helped companies to increase their revenue by providing best of services to their customers as customers have high expectations for the customer service provided by brands. They not only want their issues addressed, they want them handled quickly and efficiently and when time sensitive matter arises, customer prefers to call immediately to contact the company’s customer care services. Its critical and urgent for the customer calling for support or service and availability of a representative or customer care specialist can provide assistance to the customer 24 * 7 or during the time frame when customer can call.

AREAS WHAT WE SERV
Best Practices
from Industry Experts
Knowability deep industry expertise enables global brands to hit the ground running.
Voice Support Services
Non Voice Support Services
Real Time Assistant
Database Support
Website Designing
Search Engine optimization

Voice Support Services

The most important role of an organization is to never miss out the client who comes forward to enquire the service or product. We provide a professionally dedicated service to keep your customers on track.

Inbound Services
  • Technical Support
  • Queries about product and services
  • Intent to purchase any product from the company Complaints
  • Information regarding Accounts managemet

Non Voice Support Services

In the Business Process Outsourcing or BPO industry, non-voice processes actually entail activities like email marketing, making reports, processing of papers as well as several other activities where the agents are not required to speak to clients/customers

Real Time Assistant

Our trained and specialised staff has helped our clients by converting visitors to customers for their businesses and also gather visitor information to reduce cart abandonment and helps them in making/receiving the final payment

Database Support

Web hosting is an assistance that permits associations and people to post a website or web page onto the Internet. A web host, or web hosting specialist organization, is a business that gives the advances and administrations required for the website or webpage to be seen in the Internet.

Website Designing

Website architecture incorporates a wide range of aptitudes and teaches in the creation and support of sites. The various regions of website composition incorporate web visual communication; interface configuration; writing, including normalized code and exclusive programming; client experience plan; and site improvement.

Search Engine optimization

Search engine optimization (or SEO) is a continually changing field. But throughout all recent changes, one thing has remained constant, and that’s the importance of content to SEO.

Signing up Process

Understanding the Client Requirement

Detailed Description of outsourcing project

Number of resources required/Team Size

Duration of the project

Time Zone, working hours and number of shifts required

Forecasting the Project

Increase in Company’s revenue

Execution of the Process

Allocation of the staff

Recruitment of staff

Training of staff

Implementation of company’s protocols and policies

Process takeover and handing over to offshore staff

Implementation of the processes

Project management

Operations and Deliverables

Setting up of goals and objectives

Setting up the Milestone and deliverables

Quality control

Continuous training of staff by closely monitoring their day to day activity.

Testing of the Modules

Delivery of project

Signing off

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